info@makingmemoriesau.com.au

Melbourne · Est. 2025

Questions & Answers

Frequently Asked

Everything you need to know about working with us. Can't find your answer? Just get in touch.

Bookings & Process

Simply head to our contact page and fill in the enquiry form, or send us an email directly. We'll get back to you within 24–48 hours to discuss your vision, dates, and requirements. Once we've worked out the details, we'll send through a quote and booking agreement.

We recommend booking as early as possible, particularly for weekends and popular dates. For larger or more detailed events, booking a few months ahead is ideal; however, we’re always happy to accommodate last-minute bookings where availability allows. If your event is coming up soon, feel free to get in touch, we may still be able to make it happen!

Yes — a 30% deposit is required to secure your booking date. The remaining balance is due 14 days before your event.

We understand that plans can change. If you need to cancel or reschedule your booking, we kindly ask that you provide at least two weeks notice. Please note that all deposits are non-refundable, however your deposit can be transferred to a new booking date within 12 months of your original date, subject to availability.

Services & Styling

Absolutely — custom themes are our speciality. Whether you have a fully-formed vision or just a vague vision board, we'll work with you to develop a theme that's cohesive, beautiful, and uniquely yours.

Yes! If you have specific pieces you'd like included, we're happy to work them into the design. Just let us know in advance so we can plan accordingly.

Yes, we style both indoor and outdoor events. For outdoor setups, we'll discuss weather contingencies and appropriate décor choices during your consultation.

We're primarily based in Melbourne and surrounding suburbs. For events further afield, travel fees may apply — please enquire and we'll let you know what's possible.

On the Day

Yes, all our packages include full setup and pack-down. We arrive early to have everything looking perfect before your guests arrive, and return after the event to take everything down — so you can enjoy every moment stress-free.

Setup time varies depending on the complexity of the event — We'll give you a clear setup window when we confirm your booking.

Pricing

We do not have a minimum booking spend. Pricing varies depending on the scale of styling, and the specific elements involved. We offer a range of packages to suit different budgets, and we're always happy to work with you to create something beautiful within your budget. Head to our Contact page to request a quote.

We offer both! We have a range of starting packages for common event types (birthdays, baby showers, etc.) as well as fully custom quotes for more complex requirements. Reach out and we can walk you through the options.

Still Wondering?

We'd Love to Help

If you have a question that isn't answered here, don't hesitate to reach out directly.

Contact Us